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Preguntas frecuentes

Employee Experience & Manager Support Team Lead

Detalle de la Vacante

Objetivo del puesto:

Receive cases, accompany the people manager/employee, regarding the guidance of the next steps to follow according to their doubts, provides the legal framework, interacts with the legal area as support.

Descripción de la empresa:

International leader company in taste and nutrition.

Funciones y retos de la posición:

Kerry Global Business Services (GBS) is an integral enabler of Kerry’s vision to be our Customer’s most valued partner, creating a world of sustainable nutrition.
There are five key elements of our success:

• We are a key enabler for Kerry’s vision – We enable the business, by making it easier for everyone to deliver, to allow a focus on commercial excellence
• We focus on continuous excellence – We apply continuous excellence to everything we do, eliminating waste and optimizing our services across functions
• We purposefully manage and develop talent – We attract and nurture talent to deliver innovative, digital business solutions and services
• We are anchored in our operating model – Through our scalable platform, we support Kerry’s strategic growth objectives
• We win together as true partners – We unlock value by providing best-in-class solutions and services across all of Kerry.

Join the team as Employee Experience & Manager Support Team Lead, contribute to the achievement of the following challenges:

  • As the Tier 2 Team Lead of the Employee and Manager Support Services and part of our Employee Experience Services section of our Global Business Centre, you will be responsible for leading a team of highly skilled Specialists on a journey to be a world-class service delivery team, ensuring a right-first-time approach through innovative ways of working and the elimination of waste all the while delivering standardized, customer-centric services and solutions to our Employees and our People Managers across the globe.

Key Responsibilities will include:  

  • Providing true expert knowledge and guidance to all Specialists in the Employee & Manager Support on the future/emerging strategy for HR case management, HR Support, and administration on our journey to become a “Best in Class” service center, continuously improving the employee experience and making it easier for our People.
  • Analyzing leading practice, market trends, and benchmarking to bring innovative thinking to the delivery of Employee Relations & Manager Support services to the countries under your domain.
  • Analyzing relevant internal metrics to provide insight into current and future team performance; adapting and improving the service in an agile and responsive way, aligned to the Kerry GBS framework.
  • Being able to drive talent and performance through setting clear objectives, managing performance and creating opportunities for the team

Functional Competencies

  • 5+ Years experience desirable with Multicounty Company in:
  • Labor relations, Unions, coordination of disciplinary actions, internal work regulations, PAP, Performance evaluations, governance process, codes of ethics, employee relation.
  • Having been working supporting 2,000 employees in other countries.

Language Requirements

  • English Fluent Conversational.
  • Portuguese Desirable.

Qualifications and skills

    • Proven ability to lead high-performing teams.
    • Experience of working in a multi-national and multi-lingual environment, both locally and remotely serviced.
    • Advanced use of MS office and other key business tools; PowerPoint, Word, Outlook, Excel including Fx functions, Pivots, charts, data analysis, Sharepoint, PowerBI.
    • Expert knowledge of relevant employment law, and local regulations.
    • Expert knowledge of GDPR and data privacy laws.

    Do you have the ability to solve problems, work on your own initiative, good organizational skills, and business experience? We look forward to your request!


    Prestaciones y Beneficios:
    • Superiores

    Experiencia deseable:

    +5 years of experience, at least 2 managing people. secretive, process-oriented, capability building, analytical.

    Características de la Vacante:

    Industria / Sector:
    Alimentos y bebidas

    Área / Departamento:
    Recursos Humanos

    Querétaro, Querétaro

    Horarios / turnos:
    Monday- Friday Flex time

    Disponibilidad para viajar:

    Inglés requerido:

    Otro idioma requerido:
    Portuguese desirable

    ID de la Vacante:

    Responsable de la Vacante:

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